Storing items inside your vehicle during transport is not recommended because personal items can shift and cause damage to the vehicle, and the carrier isn’t responsible for any loss or damage to these belongings. Excess weight from these items can lead to fines or delays, for which the customer is responsible, as the carrier isn’t licensed to transport household goods. Additionally, extra fees may apply based on the weight of personal items left in the vehicle.
While we are not required by law to provide insurance coverage, we maintain an additional policy to offer extra protection in the event that a carrier’s insurance lapses, expires, or is insufficient to cover potential damages.
In addition, we only partner with carriers who carry a minimum of $150,000 in cargo insurance coverage, ensuring that your vehicle is protected under industry-standard policies. Our supplemental policy acts as a safeguard to provide peace of mind, giving you an extra layer of security beyond the carrier’s insurance.
We are a brokerage company that connects customers with a network of professional drivers and carriers. We do not ship the cars ourselves. Instead, we send out bids to our network of vetted and reliable drivers, who then handle the transportation of your vehicle. This approach allows us to offer you competitive rates and flexible scheduling options.
It’s best to book as soon as you have your dates sorted out. The earlier you book, the better we can meet your scheduling needs and ensure availability!
We are committed to providing prompt and efficient vehicle transport services. Our process ensures that we dispatch your vehicle to the first available carrier that aligns with the shipping window you selected.
If you choose to reschedule your vehicle pickup, please be aware that the guaranteed pickup window originally provided will no longer apply. While we will continue to prioritize dispatching your vehicle to a suitable carrier, the new pickup time may be delayed beyond the original timeframe quoted.
Payment in full is required at the time of booking to secure your shipping rate. Additionally, all driver payments are processed seamlessly through our software upon delivery confirmation. This ensures that the quoted price is the final price you’ll pay. Since drivers are paid directly by us—not by you—they cannot adjust the cost at drop-off. This system eliminates unexpected charges and provides a smooth, worry-free experience for our customers.
We offers a 100% money-back guarantee for cancellations made before the vehicle has been dispatched to a carrier for pickup. Customers will be notified via text message, email, and/or phone call once their vehicle has been scheduled for pickup. If a cancellation is requested after a driver has been assigned or scheduled, a $250 cancellation fee will apply.
Quoted pickup windows do not apply during national holiday weekends. Due to increased demand and potential logistical challenges, pickup times may be delayed. Customers are advised to place orders well in advance if a pickup is required during these periods. The following national holidays are included in this exclusion:
– New Year’s Eve and Day
– Martin Luther King Jr. Day
– Presidents’ Day
– Memorial Day
– Independence Day
– Labor Day
– Veterans Day
– Thanksgiving Day
– Christmas Day
Please be aware that the days immediately before and after these holidays may also experience delays.
Open Trailer Shipping:
Your vehicle is transported on an open carrier, exposed to weather and road conditions but securely fastened.- Pros: Cost-effective, widely available, and suitable for standard vehicles.
- Cons: Exposed to elements like rain, dust, and road debris.
Enclosed Trailer Shipping:
Your vehicle is transported inside a fully enclosed carrier, protected from external elements.- Pros: Maximum protection, ideal for luxury or classic cars, and comes with higher insurance coverage.
- Cons: More expensive and less widely available.
We understand, due diligence is important. While we don’t price match other companies’ estimates, one key factor that sets us apart is that our rates are fixed and guaranteed. If the shipping costs exceed our quoted rate, we cover the difference. Many other companies provide estimates, but they may refund you if they can’t ship for the quoted rate. We prioritize transparency and reliability to give you peace of mind.
Shippers are not required to provide vehicle registration, insurance, or title/ownership documents to ship their vehicle. We operate under the assumption that the vehicle being shipped is owned or authorized for transport by the shipper. The absence of these documents does not impact the ability to safely and securely transport the vehicle, as our primary responsibility is the logistical process, not the verification of ownership or insurance status. It is the shipper’s responsibility to ensure the vehicle’s legal standing before and after transport.
























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